Frequently Asked Questions

Everything you need to know about your NuFACE journey

How long does shipping take?

Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for faster delivery.

What is your return policy?

We offer a 30-day money-back guarantee on all devices and topical products purchased directly from our site. Items must be returned in their original packaging.

Do NuFACE devices come with a warranty?

Yes, all NuFACE devices include a 1-year limited warranty that covers any manufacturer defects or functional issues.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Klarna and Afterpay.

How do I track my order?

Once your order ships, you will receive an email with a tracking link. You can also monitor your status by logging into your account on our website.

Are your products cruelty-free?

Yes, NuFACE is proud to be a cruelty-free brand. Our microcurrent activators and skincare formulas are never tested on animals.